Place Your Order Or Get In Touch With Us
Please read this page before placing your order.
Inquires are replied to Monday - Friday between 9am - 5pm.
For more info, including allergens, please see our FAQ page.
Butter, Sugar, Flower is based in The Polygon, Southampton, Hampshire. You can collect your cakes and cupcake orders free of charge. We can also deliver for a fee around parts of Hampshire. We cannot post our products.
How much notice should I give you for an order?
We require a minimum of 7 days notice for all orders; however, please contact us if this isn't possible as we may be able to do a rush order for you. All rush orders will have a 20% rush fee added to the total order cost.
No orders will be accepted within 48 hours of collection/delivery.
For custom cakes, 10 days notice is required to ensure the design you'd like can be secured in time.
Are you a nut or gluten free environment?
No, our kitchen is not guaranteed nut free. We do not offer gluten, egg, or dairy free cakes.
How can I pay for my order?
As is common practice and to protect the business from missed order collections as well as to cover time and costs, payment must be made in advance. We prefer payment via bank transfer if possible, and we also accept credit cards. Please pay upon receipt of invoice as we book up quickly and other orders may get confirmed for your date.