Frequently Asked Questions
Butter, Sugar, Flower is in Southampton, Hampshire. You can pick up your cakes and cupcake orders free of charge. Alternatively, I can arrange for a courier anywhere within England. I cannot ship my products.
Are you a nut or gluten free environment?
No, my kitchen is not nut or gluten free.
What about other allergens?
Please ask me for any allergy information.
How much notice should I give you for an order?
I require a minimum of 3 days notice for all orders; however, please contact me if this isn't possible as I may have last minute availability and will do my best for you. For bespoke or large orders (over what is listed on my pricing page), I require a minimum of 7 days notice.
How can I pay for my order?
As is common practice and to protect the business from missed order collections as well as to cover time and costs, payment must be made in advance. Payment can be made pay via bank transfer, cash, credit card or PayPal. Please note that if using a credit card or PayPal, an extra 3.2% processing charge will be added to the order. Once payment is received, I'll start whipping up your order.
Is Butter, Sugar, Flower certified?
Yes, Butter, Sugar, Flower is fully insured, holds a Level 2 Food Safety and Hygiene Certificate, and is completely registered with the local authority.