Frequently Asked Questions
Butter, Sugar, Flower is based in Southampton, Hampshire. You can pick up your cakes and cupcake orders free of charge. We can also deliver for a fee - our delivery range covers Hampshire, Surrey, Sussex, Dorset, Berkshire, Wiltshire, and London. I cannot ship my products.
Are you a nut or gluten free environment?
No, our kitchen is not nut or gluten free.
What about other allergens?
Please ask us for any allergy information.
How much notice should I give you for an order?
We require a minimum of 3 days notice for all orders; however, please contact us if this isn't possible as we may have last minute availability and will do our best for you. For bespoke or large orders, we require a minimum of 7 days notice.
How long do your products stay delicious for?
Our products are baked fresh and free from any preservatives. Buttercream cakes will taste great for up to three days after pickup, and are perfectly fine stored airtight on your countertop. During warmer months, refrigerate your cake - but remember to take it out 45 minutes prior to enjoying for best taste and texture.
How can I pay for my order?
As is common practice and to protect the business from missed order collections as well as to cover time and costs, payment must be made in advance. Payment can be made pay via bank transfer or credit card. Once payment is received, we'll start whipping up your order.
Is Butter, Sugar, Flower certified?
Yes, Butter, Sugar, Flower is fully insured, holds a Level 2 Food Safety and Hygiene Certificate, and is completely registered with the local authority.